Stephen Sharp is the Creative Director at Experian CheetahMail. Every so often, he’ll be popping by to update us on the state of creative design in the email marketing world.

Over the last couple months, the email design world has seemingly evolved into a very safe and clean environment. Several designs that have come across my desk lately have all trended towards subtle and straightforward vs. aggressively eye-catching. Even direction from the client has been geared towards “tone it down” rather than the usual “make it pop” feedback. Not coincidentally, I’m currently working on a design concept that resembles a magazine grid rather than the typical flowing content structure of an email.

Is this design shift a reaction to the need for change and simpler times? Are we taking direction from the economy rather than the brand?

Before panic totally sets in, let’s examine this topic a little further from a tactical point-of-view.

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Online registration pages are vital to marketers.  Offering too many choices or requiring too many steps, however, can lower conversion rates, result in bad data, and will harm overall marketing programs.  A study reported by the American Psychological Association concerning employees choices of 401(k) plans supports this theory.  The study discovered that when given two plan choices, 75% of employees at a certain company participated in the 401(k), but when given 59 choices, only 60% participated.  The more choices given decreased the chance that a conversion occurred.  In addition the research team found that the more options that were offered the more cautious people became and the more likely they were to abandon.

Here is how to get the most out of a registration page:

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While a lot of the industry talk today revolves around the latest technologies and newest communications tools, I thought I’d offer a personal anecdote about using relatively low-tech means to drive customer data acquisition.

Take a look at the attached photograph I recently snapped on my Blackberry from a Robeks smoothie shop. That’s a store-owned laptop computer sitting by the cash register, inviting customers to fill out the email registration page on their website. It’s an idea so simple that it comes off as clever — just an open laptop with a browser opened to their email registration form. The top of the form had a rotating banner offering special coupons via email, which demonstrated the value of signing up.

I took a moment to fill out my information on the laptop, received my smoothie and left the shop. The next day I received my welcome email and appeared to be entrenched in the customer lifecycle. To be honest, Robeks could use a little help on the follow up communications, but the acquisition effort was simply perfect. The rotating screen and form gave me — and others — something to look at and do as we waited to place and receive our smoothie orders.

To make it even better, Robeks simultaneously offered a mobile program where I could send a text to receive coupons on my phone. I love the idea, particularly during the holidays, of providing an incentivized mobile or email sign-up opportunity while customers wait in checkout lines. It’s just a great way to make a customer feel wanted and appreciated, and it certainly gives you something to do while waiting to get to the register.

“Like almost everyone who uses e-mail, I receive a ton of spam every day. Much of it offers to help me get out of debt or get rich quick. It would be funny if it weren’t so exciting.”
- Bill Gates on spam

Every so often it is prudent to take a refresher on fundamental email marketing topics and best practices. CAN-SPAM, officially known as the Controlling the Assault of Non-Solicited Pornography And Marketing Act of 2003, is one of the most important online marketing topics. To follow are some of the basic facts, principals and rules concerning CAN-SPAM legislation. But like most legislation, this is not a simple bill. I recommend reading the entire act to learn more details.

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One of the things I like most about working in the email space is that as of 2009, being an email user is entirely label-free. When you give someone your email address, it doesn’t drag along a laundry list of negative connotations or misleading assumptions about who you are as a person. An email user therefore is given a tabula rasa—a clean slate—that gradually takes on the character of the contents within the inbox.

Now compare that perception with your initial reaction upon hearing a new acquaintance say, “you can find me on Twitter.”

Of course, with any new technology there is always going to be the knee-jerk reaction that any early-adopter is probably a geek. But let’s disregard that perception for now—as any mobile phone user now knows, giving out your cell phone number today does not send out images of the Zack Morris brick phone the same way it did in say, 1990. Once a technology becomes mature, the geek argument becomes moot. But think about the other stereotypes that come with saying “you can find me on Twitter” to someone you have just met, and then consider the obvious negative implications that someone might draw from it:

• You have enough interesting and/or important things to say in 140 characters or less that this person should be happy to receive all of your updates in real-time…
• By that logic, you consider yourself an interesting and/or important person…
• You are very concerned with how many people are “following” you…
• You are an egotist.

Obviously, this string of stereotypes is an unfair characterization to draw without getting to know someone first. But here’s the problem I see facing the Twitter community: there is some significant truth to these conclusions.

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Today I thought I’d call attention to a cool little creative trick I’ve seen Brooks Brothers do for a while now. As you can see from the image below, they insert a “headline” text link (“Father’s Day Gift Guide – Shop Now”) in the header of each email that summarizes the main offer from the body of the message.

This technique accomplishes a few important things worth highlighting.

First of all, by summarizing the main offer in the form of a text link in the header, Brooks Brothers gets their most important call to action above-the-fold where it is easily found in the preview pane. This is a fundamental issue for any email campaign, regardless of industry or the type of message.

Secondly, the text link in the header is a great way to grab the attention of text-only viewers, many of whom tend to be mobile users. Think about it: if you were Brooks Brothers, a retailer held in high regard by the business set, why not make your email campaigns as Blackberry-friendly as possible? I’d be willing to bet that an above average portion of Brooks Brothers subscribers view their messages on handheld devices due to the nature of their business.

When it comes to email creative, you can never be too attentive to the needs of your customers. Email header testing is a worthwhile investment, and I would recommend testing similar techniques to see what works best with your customers.

With Mother’s Day close behind us, we thought that now would be a good time to reflect on the defining characteristics, such as household composition, income and lifestyle, that make up today’s American family. We also want to take a closer look at the every day family dynamics which affect how our children are raised.

Listed below are some key findings on these timeless topics of interest:

• 30.4% of U.S. households include children 17 years or younger. This represents over 34 million total households which provide care to America’s future generations.
• 19% of households with children under 18 are married, 11% are single (separated/divorced/widowed) and 9% have never been married.
• Today the majority of households have some type of child-care inside their own homes. Group centers are next in popularity, followed by care in another home.
• There seems to be, over the first three periods, a growth in married families and a decline in single-parent households. Up until this past fall, married households grew three percentage points, from 17 million to almost 20 million total households.

Source: Experian Simmons National Consumer Study, Fall 2008, Full Year