Comments on: Southwest Airlines’ Updated Email Program is a Winner http://www.emailresponsibly.com/2009/10/26/southwest-airlines-updated-email-program-is-a-winner/ Taking a closer look at the world of email marketing. Mon, 30 Jan 2012 19:41:21 +0000 hourly 1 http://wordpress.org/?v=3.1.2 By: Sbest http://www.emailresponsibly.com/2009/10/26/southwest-airlines-updated-email-program-is-a-winner/comment-page-1/#comment-798 Sbest Fri, 22 Jan 2010 22:10:44 +0000 http://www.emailresponsibly.com/?p=1921#comment-798 While I have had pleasant experiences with Southwest, today was most unpleasant. I left BOS at 8am for ABQ with a change of planes at Midway. When I got to my departure gate, people boarding my flight were told that "ABQ was closed due to a snow storm" and they didn't know when or if it would reopen today, 1/22/10. People got on their phones to tell ABQ people picking us up of SW dire prediction of travelling to ABQ. Within minutes, everyone's phones were ringing with the same response. ABQ is NOT closed and the temp was 46 degrees. I called Sunport and they confirmed that the airport wad indeed open. Anger developed at SW lying to us. Apparently they were concerned about the weather. OK, that's understandable but why lie to us? There were at least 60 people standing around with cell phones and Internet. Did they really think passengers were that stupid? As if that wasn't bad enough, the male supervisor was incredibly rude to everyone. I again called Sunport and all other flights were landing with no more than a 15 minute delay. But Southwest did not land a flight all afternoon. Shame on Southwest for sloppy public relations. While I have had pleasant experiences
with Southwest, today was most unpleasant.
I left BOS at 8am for ABQ with a change of
planes at Midway. When I got to my departure
gate, people boarding my flight were told
that “ABQ was closed due to a snow storm”
and they didn’t know when or if it would
reopen today, 1/22/10.

People got on their phones to tell ABQ
people picking us up of SW dire prediction
of travelling to ABQ. Within minutes, everyone’s
phones were ringing with the same response.
ABQ is NOT closed and the temp was 46 degrees.
I called Sunport and they confirmed that
the airport wad indeed open. Anger developed
at SW lying to us. Apparently they were
concerned about the weather. OK, that’s
understandable but why lie to us? There were
at least 60 people standing around with
cell phones and Internet. Did they really
think passengers were that stupid? As if
that wasn’t bad enough, the male supervisor
was incredibly rude to everyone.

I again called Sunport and all other flights
were landing with no more than a 15 minute
delay. But Southwest did not land a flight
all afternoon.

Shame on Southwest for sloppy public
relations.

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