Like many seasonal or anniversary oriented retailers, FTD has a Gift Reminder program, which they do a great job of promoting. (Side note: The name “FTD” originally stood for “Florists’ Telegraph Delivery” when the company was founded in 1910. Then, in 1914, the name was updated to “Florists’ Transworld Delivery.” Who knew?)

I recently purchased two flower arrangements from FTD.com and noticed some pretty nice features revolving around their email reminders. The first mention of their reminder program comes during the checkout process — after the delivery information and before the payment options.

FTD does a great job with:

• Being clear that this is an optional form. A customer does not need to fill this out in order to complete their transaction. As a consumer, I know that I am signing up to receive email notifications by completing this form.
• The offer is clear and generous.
• The rules are clear. I need to enter 5 reminders in order to receive 20% off my next order. This information is listed twice in a small space.
• The form is easy to understand and simple to navigate.
• Reminding customers about the gift reminder service again once the checkout process is complete. Since I did not enter 5 reminder email addresses and dates on my first attempt I was given the option to enter them again.

Do you have any examples of Gift Reminder services?  How have these performed for you?  Do you opt-in for these types of services? Share your experiences with us!

Tags: email gift reminder, email list growth, gift reminder, gifts, increase email list, list growth, online flowers, reminder offer

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