In the April 22nd issue of Clickz, Stephen Pollard urged marketers to follow established best practices and to reevaluate their ongoing strategy for addresses acquired via email append programs.

I agree with many of Pollard’s comments about eAppend. Inherently, eAppend carries more risk than organic email capture methods, such as at point of sale or via an email sign up form. Pollard also makes valid arguments about the deliverability risks that can occur from appending email to your customer file. In this tough economy when companies are closely evaluating their budgets, it is very important that they do not compromise quality for price when evaluating third party data providers. Regardless, eAppend can be a very effective means of growing a traditional offline customer file.

One thing that Pollard doesn’t address is the quality of the client data submitted for an eAppend match, or the frequency at which a client runs an eAppend program.

We have a few of our own best practices that are worth mentioning in addition to those mentioned in Pollard’s article.

Read More »