Header text is a must have best practice for any serious email marketer.  This text will display in an email even when images are blocked and formatting is not quite right.  This actionable area, at a minimum, should deliver the point of the email and have a link to the online version. Header text should be clear, clean and actionable.

The specialty kitchenware retailer and culinary mecca, Sur La Table, recently updated their email header text.  The new text not only follows header text best practices, but it also conserves precious email real-estate, and looks great.

Here is the updated header text. Notice the links are all clickable and are in one line at the top of the email.

Here is the original header text.  The text is not all click-able, is a bit long-winded, and takes up valuable, above the fold, vertical real-estate.

What do you think about these updates?  Have you updated your header text?  Please share your experiences and thoughts with us!

Online and offline marketers should always try to keep their marketing databases and lists updated whenever possible. This data can include current email address, postal address, name, age, and gender to name a few. Having this data is one thing. Using it successfully and appropriately is another. Sure, first name personalization is great. Geo-targeting is awesome. Age appropriate marketing rocks. But what about gender?

Do men only want to receive content geared toward men? What if one of these men wanted to purchase something for a lady in his life? What about those whose gender is not known? What should these people receive?

There is a particular retailer that I used to love. I usually purchased items from them in-store. This past Christmas I purchased something for my wife from this retailer online via an email. From that point on I have only been receiving the female version of the catalog at my home. In this case this retailer assumed that since I bought one female item that I am an exclusively female shopper. This is a risky and potentially costly assumption — partly because of the way they have treated me since then, this retailer is no longer my favorite.

Read More »

Email marketing is an ever evolving art.  It morphs and changes from one hot topic — or “must have” — to the next. Below are twelve current hot topics in email marketing listed in no particular order. Any serious or casual email marketer should know what these are and should use as many as them as he or she can in their email marketing endeavors.

1) Welcome or Welcome Series
Everyone likes to feel welcome when they join a group. This is especially true when someone opts in to your email marketing program. Be sure you make these new subscribers feel welcome. Send an appropriate and timely welcome (and maybe an offer) to newbie’s to your list.  Better yet, design a Welcome Series.  A Welcome Series is a string of welcome emails that not only says hello to the new subscriber but also can provide them more information about your brand and what you offer.

2) Segmentation Strategy
Careful, well though out, and flawlessly executed email segmentation is crucial to the modern day email marketer.  The days of loading and blasting your list are over. Take a look at this post by clicking here to learn more about email segmentation strategy.

3) Testing Plan
Testing is one of the most important actions an email marketer can take. Be sure to test frequently and use the results of your tests. Re-testing is another good habit to get into. Some examples of common email tests are subject lines, personalization vs. no personalization, dynamic content, creative versions, time of day, day of week, various offers, gender, offer code in the subject line, and location just to name a few. The options are endless.

Read More »

Subject line testing is not a new concept to email marketing or to this blog.  However, it is an important key to email marketing success. Subject line testing is easy to do and offers concrete results, but is often neglected.

Below is a typical inbox. Which subject lines best grab your attention? Which approach would work for your brand? Which one do you think is the worst performing? There’s only way to know – test it out!

Keep in mind:

• Best-in-breed email programs consistently test their subject lines.
• It is important to verify your past findings and current theories about subject lines instead of making assumptions.
• If you can increase your open rates even slightly by optimizing your subject lines, the potential to increase click and transaction rates increases.

Read More »

“Wisdom is knowing what to do next; virtue is doing it.”
~ David Starr Jordan, The Philosophy of Despair

Any reasonably responsible email marketer knows that he or she should, at the bare minimum, follow CAN-SPAM regulations when sending email marketing messages. But, as it turns out, following this and other best practices does pay off in the long run. MarketingSherpa recently published a report called “Email Performance Since 2001,” tracing the relationship between email marketing best practices and email success. In one form or another, MarketingSherpa has asked the basic question about how well email marketing has performed since their first survey in 2001.

This chart highlights performance trends when following Best Practices and when Deviating From Best Practices. The Y Axis shows the efficiency of the email marketing endeavor. The X Axis displays the year.

Read More »