One of the things I like most about working in the email space is that as of 2009, being an email user is entirely label-free. When you give someone your email address, it doesn’t drag along a laundry list of negative connotations or misleading assumptions about who you are as a person. An email user therefore is given a tabula rasa—a clean slate—that gradually takes on the character of the contents within the inbox.

Now compare that perception with your initial reaction upon hearing a new acquaintance say, “you can find me on Twitter.”

Of course, with any new technology there is always going to be the knee-jerk reaction that any early-adopter is probably a geek. But let’s disregard that perception for now—as any mobile phone user now knows, giving out your cell phone number today does not send out images of the Zack Morris brick phone the same way it did in say, 1990. Once a technology becomes mature, the geek argument becomes moot. But think about the other stereotypes that come with saying “you can find me on Twitter” to someone you have just met, and then consider the obvious negative implications that someone might draw from it:

• You have enough interesting and/or important things to say in 140 characters or less that this person should be happy to receive all of your updates in real-time…
• By that logic, you consider yourself an interesting and/or important person…
• You are very concerned with how many people are “following” you…
• You are an egotist.

Obviously, this string of stereotypes is an unfair characterization to draw without getting to know someone first. But here’s the problem I see facing the Twitter community: there is some significant truth to these conclusions.

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Every day it seems that another once well-respected sector of the business world finds itself under fire from the economic downturn. For whatever reason, many analysts seem eager to add email marketing to the list of soon-to-be casualties of the recession. Tweets, texts, and pokes – oh my! (or is it OMG?!)

My advice to the pundits: don’t call the coroner. Even better, you can un-friend him on Facebook because he won’t be visiting us anytime soon.

Now, I realize that I have covered this topic on our site before, but there have been some over-reaching statements made recently regarding the viability of the email industry that require a response. Let’s have a look at what’s being said about email right now and think about what’s really going on.

From ReadWriteWeb, responding to a Nielsen report showing that more adults are now on Facebook:

Our take away from these findings? People prefer the clean, controlled, multimedia and publicly social experience of social networking communication over the relatively open, individualistic and spammy medium of email. The fact that there is effectively no data portability allowing communication archives to be ported from one social network to another as there is with email doesn’t appear to be bothering people in the short term.

While the Nielsen numbers do confirm that adults have definitely warmed to social networks, they do not indicate what people “prefer” or how they interact with them. To suggest that MySpace became popular because it provides a “clean” experience is patently absurd to anyone with two functioning eyeballs. To suggest that the 15 Zombie/Vampire War requests I have in my Facebook account or the now-famous “work from home” Facebook ad scams are not “spammy” is equally ridiculous. For the record, I would also point out that there’s a difference between being private and “individualistic” – I would consider my email account private, while my tally of Twitter followers skews more towards the realm of “individualistic” and ego-serving.

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